Terms & Conditions

• These Terms apply to all visitors, users, and customers of gopimalai.com.
• We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting on this page with an updated "Last Updated" date.
• Your continued use of the Website after any changes constitutes acceptance of the revised Terms.
• These Terms should be read in conjunction with our Privacy Policy and Refund Policy, all of which are incorporated herein by reference.

• You must be at least 18 years of age to create an account or make a purchase on our Website.
• By using our Website, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding contract under Indian law.
• Persons under 18 may use the Website only under the supervision of a parent or legal guardian.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe these conditions are violated.
• Our products (food items) are legal to purchase and consume in India. You are responsible for ensuring compliance with any local laws in your jurisdiction.

4.1 Product Description

• We sell food products (toffees and confectionery) manufactured under the Gopi Malai brand, including Gopi Malai Gold, Emlee Bullet, and Khatti Mitthi Emlee.
• All products are FSSAI certified. Ingredients and nutritional information are available on product packaging and, where applicable, on our Website.
• Product images on the Website are for illustrative purposes only. Actual products may vary slightly in appearance from images displayed.
• We make every effort to display accurate product information, but we do not warrant that descriptions are complete, reliable, or error-free.

4.2 Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes (GST) unless stated otherwise.
• Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place the order.
• Shipping / delivery charges, if any, are displayed separately at checkout before payment confirmation.
• We reserve the right to correct any pricing errors. If a product is listed at an incorrect price, we may cancel the order and provide a full refund.
• Promotional prices, discount codes, and offers are valid only for the specified time period and cannot be combined unless explicitly stated.

4.3 Product Availability

• Product availability is subject to stock levels. We do not guarantee that any specific product will be in stock at the time of your order.
• If an ordered product becomes unavailable after payment, we will notify you and offer a full refund or alternative.

5.1 Order Placement

• By placing an order, you make an offer to purchase the products at the stated price. An order confirmation email constitutes our acceptance of your offer and forms a binding contract.
• We reserve the right to refuse or cancel any order at our discretion, including for reasons of stock unavailability, pricing errors, suspected fraud, or incomplete payment.
• You are responsible for providing accurate and complete information (name, address, contact) when placing an order.

5.2 Payment Methods

• We accept payments via UPI, Debit Cards, Credit Cards, Net Banking, and Wallets through our secure payment gateway (PhonePe and/or other RBI-authorised payment gateways).
• All payments are processed in Indian Rupees (INR).
• By providing payment details, you confirm that you are authorised to use the selected payment method.
• We do not store full payment card details. All payment transactions are secured via PCI-DSS compliant gateways.

5.3 Payment Failures

• If a payment fails, your order will not be confirmed. Please retry payment or use an alternative payment method.
• If your bank debits an amount but our system does not receive confirmation, the amount will typically be auto-reversed to your account within 5–7 business days. Contact us if this does not occur.

5.4 Invoicing

• A GST-compliant tax invoice will be issued for every completed purchase and sent to your registered email address.

• Delivery Area: We currently deliver across India. International shipping is not available at this time.
• Estimated Delivery Time: Orders are typically processed within 1–2 business days and delivered within 5–10 business days depending on your location. Delivery times are estimates and not guaranteed.
• Shipping Charges: Shipping fees, if applicable, are displayed at checkout. Free shipping may be available on qualifying order values as displayed on the Website.
• Delivery Address: You are responsible for providing a correct and complete delivery address. We are not liable for non-delivery or delay due to incorrect address information.
• Failed Delivery: If delivery fails due to customer unavailability or incorrect address, the courier partner may attempt re-delivery or return the shipment. Re-delivery charges may apply.
• Risk of Loss: Risk of loss and title for products pass to you upon delivery to your specified address.
• Damaged in Transit: If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund as per our Refund Policy.

• Customer Cancellation: You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, contact us at bangiwaratul@gmail.com or call +91 98230 16327.
• After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return upon delivery as per our Refund Policy.
• Cancellation by Us: We may cancel orders due to stock unavailability, pricing errors, payment failures, or suspected fraudulent activity. In such cases, a full refund will be issued within 5–7 business days.
• Refund on Cancellation: Approved cancellation refunds will be processed to the original payment method within 5–7 business days.

A summary of our return and refund policy is provided below. For complete details, please read our Refund Policy.

• Returns are accepted within 7 days of delivery only for defective, damaged, or incorrect products.
• Food products that have been opened, partially consumed, or tampered with are not eligible for return.
• Refunds are processed within 5–7 business days to the original payment method after return verification.
• Products must be returned in their original, unopened, sealed packaging.
• Change of mind is not an accepted reason for return of food products.

• You may need to create an account to access certain features (order history, saved addresses, wishlist).
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Notify us immediately at bangiwaratul@gmail.com if you suspect unauthorised access to your account.
• We reserve the right to terminate or suspend accounts that violate these Terms, including accounts engaged in fraudulent activity.
• You may request deletion of your account by contacting us. Deleting your account does not delete transaction and order records that we are legally required to retain.

• All content on gopimalai.com — including text, logos, images, graphics, product names, brand identifiers (Gopi Malai, Emlee Bullet, Khatti Mitthi Emlee), design elements, and software — is the exclusive property of G M Nutri Foods and is protected under Indian copyright, trademark, and intellectual property laws.
• You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any content from this Website without our prior written permission.
• "Gopi Malai", "Emlee Bullet", "Khatti Mitthi Emlee", and "G M Nutri Foods" are brand names of G M Nutri Foods. Unauthorised use of these marks is strictly prohibited.
• Limited personal, non-commercial use of Website content for informational purposes is permitted.

You agree not to use our Website for any of the following purposes:

• Any unlawful purpose or in violation of any applicable laws or regulations.
• Uploading or transmitting viruses, malicious code, or any material that may disrupt or damage the Website.
• Attempting to gain unauthorised access to any portion of the Website, server, or database.
• Collecting or harvesting personal data of other users.
• Using the Website to engage in fraudulent transactions or to impersonate any person or entity.
• Scraping, data-mining, or using automated tools to extract information from the Website.
• Interfering with the proper working of the Website or placing an unreasonable load on its infrastructure.

• Our Website is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the accuracy, completeness, or reliability of the Website or its content.
• To the maximum extent permitted by applicable law, G M Nutri Foods shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or products.
• Our total liability to you for any claim arising out of these Terms shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.
• We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including natural disasters, government actions, strikes, or internet outages.
• Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

• These Terms are governed by and construed in accordance with the laws of India, including the Indian Contract Act 1872, Consumer Protection Act 2019, Information Technology Act 2000, and applicable GST legislation.
• Any disputes arising under these Terms shall first be attempted to be resolved amicably through good-faith negotiation within 30 days of written notice.
• If amicable resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts located in Chhatrapati Sambhajinagar (Aurangabad), Maharashtra, India.
• For consumer complaints, you may also approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
• These Terms are written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

For any questions, complaints, or feedback regarding these Terms, or for any consumer grievances, please contact us: