Return Policy
G M Nutri Foods — Gopi Malai | gopimalai.com
7-Day Return Window
Report the issue within 7 days of delivery.
Defective / Wrong Items
Returns accepted for defective, damaged, or incorrect products.
Email to Return
Email bangiwaratul@gmail.com with Order ID + photos.
Return Policy Overview
At G M Nutri Foods (Gopi Malai), we stand behind the quality of every product we ship. If you receive a defective, damaged, or incorrect product, we will make it right. This Return Policy applies to all purchases made on gopimalai.com and is governed by the Consumer Protection Act, 2019.
Policy Point
Details
Return window
7 days from date of delivery
Who can return
Any customer who received a defective, wrong, or damaged product
Accepted reasons
Defective product · Wrong item · Damaged in transit · Missing items · Expired product
Not accepted
Change of mind · Opened/consumed product · Damage after delivery
How to initiate
Email bangiwaratul@gmail.com with Order ID and photos
Resolution options
Full refund to original payment method OR replacement product
Refund timeline
5–7 business days after return verification
Return shipping
We arrange pickup for eligible returns at no cost to you
Conditions Eligible for Return
We accept returns only under these circumstances:
Defective / Spoiled Product
Product is spoiled, mouldy, contains foreign matter, or is unfit for consumption on receipt.
Damaged in Transit
Outer packaging is visibly crushed, torn, or leaking, making the product unusable.
Wrong Product Delivered
You received a different product or variant from what you ordered.
Missing Items
One or more items you paid for are absent from the delivered package.
Expired Product
The product delivered had an expiry date that had already passed at the time of delivery.
All return requests must be raised within 7 days of delivery with photographic or video evidence.
Conditions NOT Eligible for Return
Change of Mind
You no longer want the product after delivery.
Opened / Partially Used
Product packaging has been opened or product partially/fully consumed.
Tampered Packaging
Customer has broken the seal or tampered with packaging.
Improper Storage After Delivery
Deterioration due to incorrect storage (heat, moisture) after receipt.
Request After 7 Days
Return request submitted more than 7 days after delivery date.
No Evidence Provided
Claim submitted without supporting photos or videos of the issue.
How to Initiate a Return
Email Us Within 7 Days
Send an email to bangiwaratul@gmail.com with subject: "Return Request – Order #[Your Order ID]".
Include Required Details
Your full name, Order ID, delivery date, reason for return, and clear photos/video of the issue.
Await Our Response
Our team will respond within 2 business days with return instructions.
Return Shipment
If a physical return is needed, we will arrange pickup. Do NOT send back without our confirmation.
Verification & Refund
Once received and verified, refund or replacement is processed within 5–7 business days.
Contact for Returns
G M Nutri Foods
Siddharth Arcade, Near Labh Chambers, Railway Station Road,
Chhatrapati Sambhajinagar, Maharashtra – 431001, India
Mon–Sat · 9:00 AM – 7:00 PM IST · Response within 2 business days